anybody have any ideas on what is happening with Vista when the optical drive will just stop working? Device manager shows the driver is not working/loading properly, and the drive will not show up in Computer and will not run any cd or dvd media.

We found out that this lady had installed some Polaroid software for her camera which had somehow managed to break the optical drive driver and prevent it from working anymore (even tried plugging in a new optical drive and the driver would still not install properly).

i've now had at least 5 people call me with this issue and i have no idea what could be causing it or how to fix it... unfortunately here at Best Buy we just exchange the computers with this issue and do not get a chance to troubleshoot it too much.

If anybody has any ideas, would be much appreciated :)